T&Cs

Please read these terms carefully


When you receive your confirmation invoice from Vivid Cyprus (a trading name of Kaleidoskop Co. Ltd) a contract is made between you and ourselves. Both parties then have commitments towards each other. Our commitment to you is to provide you with the holiday you have booked and your commitment is to pay for that holiday. From time to time people wish to change or withdraw from contracts. There are also times when it may be necessary for us to alter the price of the holiday after we have accepted the booking. Our policy in such circumstances is clearly stated below. Please read these conditions carefully. With your deposit payment you state that you have accepted the terms of this code under which the holiday contract is made. When you place a booking for a flight, we act as agents for the relevant carrier which will be disclosed on your documentation. The terms and conditions of that carrier will be applicable.

Airlines

Flights are not a part of a package but can be booked on request. Any material published by Vivid Cyprus, and their conditions of contract are not issued on behalf of, and do not commit any airline whose services are used or proposed to be used in the course of the tour. In the event that an airline’s proposed travel or fare schedule is amended or cancelled, such amendment or cancellation will not be considered a cancellation of the tour by Vivid Cyprus. Any flights forming part of the tour arrangements are subject to the conditions of the carrying airline or other transport entity, which in most cases limits the airlines’ liability to passengers in accordance with applicable international law and conventions. Such as Warsaw Convention.

Insurance

Personal travel insurance is not included in the tour price. It is your responsibility to ensure, that you are adequately insured for the full duration of your holiday in respect of illness, injury, death, loss of baggage and personal items and cancellation.

Booking procedure

On receipt of a request, we will check that we can accommodate your booking and return to you a confirmation showing the basic details of the holiday requested and the amount of deposit and total amount required. Your reservation is accepted on the terms of our booking conditions and is valid from the date we receive your deposit. If we are unable to accommodate your booking request, we will try and offer you an alternative.

The price of your holiday is fully guaranteed and will not be subject to any surcharges.

Payment

The non-refundable deposit is your first commitment until the final payment is due. Generally the final payment is due 21 days prior to the start of your holiday.

Payment options are: Bank transfer or card payment. The company holds a Euro account in Germany therefore bank charges are minimal for online transfers within Europe (SEPA –Single Euro Payment Area). Alternatively you can pay us with credit or debit card. A transaction fee of 2.5% will be charged.

Booking changes

If, after we have accepted your booking, you wish to change any details of that booking, we will make every effort to satisfy your requirements, although this cannot be guaranteed. When a request can be met, an amendment fee of € 15.00 per person will be charged (maximum € 50.00 per booking form per amendment) and a revised invoice will then be issued. Alterations to air travel, once tickets have been issued, may be subject to additional charges or may not be possible at all, according to the booking class and terms of carrier. NOTE: Clients with physical disabilities, wheelchairs, handicaps or illnesses requiring any form of special attention must advise the company in writing at the time of requesting reservations.

Cancellation   

Cancellations must be notified in writing and are effective only from the date we receive written notification, weekends and holidays do not count. To compensate us for the expense of processing your booking, withdrawal from sale at the time of booking and the risk that we may not be able to re-sell the holiday we charge cancellation fees in accordance with the following scale:

Days notice prior to travel date:                                             Cancellation charge % of package price:

more than 30 days                                                                                    Deposit only

less than 21 days                                                                                      Deposit or 50%

less than 10 days                                                                                      Deposit or 70%

less than 3 days                                                                                        Deposit or 90%

no shows                                                                                                    100 %

Cancellation charges for flights  are according to the carriers terms and conditions.

You may make a claim on your holiday insurance if your reason for cancellation falls within the terms of the insurance policy.

Complaints

In the unlikely event that you have a complaint please tell our staff or representative immediately so that remedial action can be taken as soon as possible. If the matter cannot be resolved on the spot, you must put your complaint to us, in writing, before the end of your holiday. We do not accept liability in respect of any claim or complaint received after this period. All holidays are offered and provided by us as described on our webpage, though it is impossible to include all details at that time. Therefore, extra verification or clarification of ANY details in connection with the holiday must be requested by the client and satisfied before confirming the holiday. We cannot be held liable if you have not properly read information or conditions and subsequently on arrival at your destination decide not to accept the accommodation booked for personal reasons/views/interpretations, or choose to complain about certain/all aspects of the holiday for whatever reason.

Assistance
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.